Dashmox FAQ
This FAQ answers what people ask most about Dashmox: the launch, licences, moving from another panel, email and updates. Something not in the FAQ? Write to hello@dashmox.com.
Is Dashmox available?
Yes, every plan. The free one installs on your own server today with one command, and no account, card or licence key is needed to run it. Pro and Business are ordered at my.dashmox.com.
What does the free plan include?
The whole panel on one server, with no limit on websites, mailboxes, DNS zones or customer accounts, no time limit and no card. API access, for scripts and integrations, comes with Pro and Business. No licence key or account is needed to use it.
Is Dashmox an alternative to the panel I use now?
If your panel hosts websites, email, DNS, SSL certificates, databases, backups and customer accounts with hosting packages, Dashmox does those jobs. It runs on your own Linux server, Ubuntu 24.04 LTS today, and is priced per server rather than per account. It also plugs into WHMCS, FOSSBilling and Blesta, so the billing you already run keeps working.
Is Dashmox priced per account?
No. A licence covers a server, and Pro hosts as many websites and customer accounts as that server can hold for $19.95 a month. Adding a customer never changes the price.
What does Business add?
One licence key for every server you run, however many that is, and priority support with a first reply within 8 hours, seven days a week, for $49.95 a month. Pro covers five servers and replies within 24 hours.
What happens if a paid licence runs out?
The server goes back to the free plan. Every website, mailbox and DNS zone it hosts keeps running. Dashmox refuses to create another website past the free plan's limit, and it never removes one.
Are updates and security fixes only for paid plans?
No. Every installation is offered every release, including security fixes, whatever plan it is on. An update installs only when an administrator presses the button, and it is refused unless it carries Dashmox's signature.
Can I move my websites from my old panel?
Yes. Let Dashmox sign in to the old server over SSH and pull a website across, or upload an archive of its files. Full account backups in the most widely used hosting panel's format are read as they are, with their databases and domains. WordPress and Joomla are pointed at their new database, and before anything is created Dashmox shows what it found and what will not come across.
Is email migrated too?
Not yet. Dashmox lists every email address it finds in an account backup so you can create those mailboxes, because the passwords on the old server cannot be carried across and a mailbox nobody can open is worse than none.
Does Dashmox include email hosting?
Yes. Mailboxes at your customers' own domains with IMAP and SMTP over TLS, Roundcube webmail, DKIM signing, spam filtering, forwarding and a size limit per mailbox. Dashmox publishes the records mail needs where it hosts the domain's DNS, and answers the automatic setup Thunderbird and Outlook look for.
Can my customers sign in to Dashmox?
Yes. Each customer gets a login that sees only their own websites, within the allowances of the hosting package you give them. People can also have narrower roles, such as a developer or a read-only account.
Does Dashmox install WordPress?
Yes. WordPress and Joomla install into a website, or a folder of one, from a download checked against its published checksum, with the administrator account created for you. Copying a website gives the copy its own database, so a staging site is a real staging site.
What do I need to run Dashmox?
A fresh Ubuntu 24.04 LTS server with root access, at least 1 GB of memory and 2 GB of free disk, and a hostname pointing at it. Any provider works. The installer checks the memory and the disk and refuses rather than half installing. Ubuntu 26.04 LTS is supported as well, with one thing worth knowing before you pick it: it carries PHP 8.5 and cannot add another version, because no third-party archive publishes for it yet, so choose 24.04 if anything you host needs an older PHP. Ubuntu is what Dashmox installs on today; more Linux distributions are planned. Hosting email needs the server to have a name, not only an IP address.
Is there a default password?
No. The installer shows a single-use setup token once. You open the panel, enter the token and create the owner account yourself.
How do I get help?
Pro and Business customers open a ticket from their account or write to support@dashmox.com. Support answers Monday to Friday, 9am to 5pm, and weekends, 10am to 4pm, Atlantic time, with a first reply within 24 hours on Pro and 8 hours on Business. On the free plan, the install guide and these answers cover getting started.
Can I get a refund?
Yes. Pro and Business come with a 30-day money-back guarantee on your first payment, and a renewal you did not mean to keep is refunded if you ask within 7 days of it. The server goes back to the free plan, and every website keeps running.
Your servers, with nothing on them counted.
The whole panel is free on one server, with no limit on websites, mailboxes, DNS zones or customer accounts. Pro carries five servers and Business as many as you run.